Incomplete payments

Incomplete payments occur when a bank transfer (called ACH in the United States and EFT in Canada) fails to successfully initiate.

These can occur when a customer inputs incorrect or unavailable banking information. Additionally, an incomplete payment can occur if a customer attempts to submit a cross-border bank transfer.

Cross-border bank transfers

Many countries, including the USA and Canada, have strict bank-to-bank transaction laws that prohibit transfers to other countries. As such, if you are creating an invoice for a non-domestic client (e.g. your client is based in England), be sure to only give them the option to pay by Card.