Invoicing best practices
A well-structured, well-written, and thorough invoice will save you a lot of potential headaches.
At times, payment processors need to review large transactions as part of their regular risk audits. A clear, informative invoice is likely to be approved very quickly.
Should your client ever dispute a payment, having a detailed and thorough invoice gives you a fighting chance at keeping the money that is rightfully yours. Banks review the invoice as evidence during the dispute process.
With these notes in mind, here are some best practices to follow when creating an invoice in Mallow.
Line Items
Give each line item an informative title (a).
You can apply a discount or a proration to a line item by entering a value in the corresponding fields. Use the % toggle for percentage discounts or $ for dollar amounts (b). To remove a previously applied discount, clear the field — this saves a 0 value and ensures the old discount doesn't persist on the invoice.
Include an informative description in the Item Description field (c).
Design
Ensure the branding included on your invoice is not confusing or misleading. If your business ever changes logo or brand colors, reflect those changes in your invoices by clicking on the Edit Design button during the "preview" stage of invoice creation.
Other Details
Important information (that doesn't make sense to include in a line item), should be included in the Notes field — labeled "Add Notes (optional)" in the invoice builder.