Are my funds safe with Mallow?

Yes! Your funds are protected by our payment processing partner, Sola. Mallow does not have any access to hold or manage your funds.

A Direct Flow of Funds

• Direct Deposits: Once a payment is processed, the funds are sent directly from Sola to your connected bank account.

• No Third-Party Holding: Your money never sits in a Mallow bank account. We do not have the ability to access, hold, or move your funds.

• Institutional Security: Sola employs world-class, bank-grade security protocols to monitor every transaction, preventing loss and ensuring that your payouts are accurate and timely.

Transparency and Control

While Mallow doesn't touch your money, we provide you with total visibility. Within your Mallow portal, you can track:

• Real-time transaction status (Pending, Cleared, or Failed). For bank transfers, Pending means the payment submitted successfully and is processing through the ACH or EFT network. See ACH bank transfer payments for more about the bank transfer workflow.

• Detailed payout schedules, so you know exactly when to expect funds in your bank account.

• Refund management, handled through Fiserv's secure rails.

• And more