Contracts and eSignatures

Cancelling a contract

Cancelling an agreement changes its status to Cancelled and stops any outstanding signature requests. You can cancel agreements that are in Draft, Sent, or Awaiting Signature status. Cancelled agreements remain in your agreements list, but you can move them to your archive or delete them.

How to cancel an agreement

  1. Select Agreements in the left-hand navigation. On mobile, tap the Pages pill in the bottom footer and select Agreements.

  2. Find the agreement you want to cancel and click the three dots (more options) icon.

  3. Select Cancel document.

  4. A confirmation modal appears. Click Go Back to keep the contract active, or Yes, Cancel to confirm.

Canceling is permanent and cannot be undone.

Cancel versus delete

Cancelling keeps the agreement record in your account so you or the signer can still reference it. If you want to remove a Draft or Cancelled agreement from your list entirely, delete it instead. Deleting hides the agreement from your list and updates the public signing link to show a Document Not Available page.

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