Access stored payment methods
You can find and charge a client's stored payment method from two places in Mallow.
On mobile, Merchant Hub and Clients tables reflow into stacked cards. Reach the Vault through the Pages drawer in the bottom navigation bar, or open a client profile from the Clients page.
1. From the Vault
The Vault shows all stored payment methods across all your clients.
Go to the Merchant Hub page
Select the Vault tab
Click on the payment method you want to charge
2. From a client profile
Each client's saved payment methods are visible in their profile.
Go to the Clients page
Select the client you want to view
Scroll to the Payment Methods on File section
Click on the stored payment method to charge it
Related articles:
Store payment methods on file — how to request that a client save a payment method.
Recurring invoices — using stored payment methods for automatic subscription billing.
Payment rails available in Mallow — card types, ACH/EFT, and fee structures.
Email notifications for Vault charges
When you charge a stored payment method, Mallow sends a set of transactional emails.
Submitted confirmation
As soon as the charge is submitted, Mallow sends:
A client submitted email to the client, confirming the charge is being processed.
A user submitted email to all company users on your account, notifying them that a charge has been initiated.
Success receipt
Once the charge completes successfully, Mallow sends:
A client success email to the client with a payment receipt.
A user success email to all company users on your account, confirming the payment has settled.