Access stored payment methods
You can find and charge a client’s stored payment method from the Vault or from that client’s profile. Both places use the same Charge this payment method action for active methods.
On mobile, Merchant Hub and Clients tables reflow into stacked cards. Reach the Vault through the Pages drawer in the bottom navigation bar, or open a client profile from the Clients page.
Charge from the Vault
The Vault shows stored payment methods across all your clients, including broader status rows than the client profile.
Go to the Merchant Hub page.
Select the Vault tab.
Open the three-dot menu on the payment method you want to charge.
Select Charge this payment method.
Mallow opens a new invoice prefilled with that client and payment method. Before submitting the charge, choose the recipients in the Select recipients dialog: only the client's points of contact are available and at least one must be selected. The selected client contacts receive the client-facing notification emails.
Charge from a client profile
Each client’s Payment Methods on File section shows only active stored methods and pending requests. Only active methods can be charged.
Go to the Clients page.
Select the client you want to charge.
Scroll to Payment Methods on File.
Open the three-dot menu on an active stored payment method.
Select Charge this payment method.
Mallow opens a new invoice prefilled with that client and payment method. Before submitting the charge, choose the recipients in the Select recipients dialog: only the client's points of contact are available and at least one must be selected. The selected client contacts receive the client-facing notification emails. Pending rows labeled Pending approval do not include a charge action.
To charge later instead of right away, uncheck Charge payment method right away in the invoice builder and choose a Charge date and time. The invoice stays a draft until that local date and time, then the stored payment method is charged through the normal payment flow, including receipts and accounting on the scheduled charge date. The Money page shows the Scheduled Charge status, and the invoice menu offers options to edit or delete the scheduled charge.
To request, delete, remind, or cancel a payment method, use the same three-dot menus described in Store payment methods on file. Those actions now match between the client profile and the Vault, including confirmation dialogs.
Email notifications for Vault charges
When you charge a stored payment method, Mallow sends a set of transactional emails.
Submitted confirmation
As soon as the charge is submitted, Mallow sends:
A client submitted email to the selected client contacts, confirming the charge is being processed.
A user submitted email to all company users on your account, notifying them that a charge has been initiated.
Success receipt
Once the charge completes successfully, Mallow sends:
A client success email to the selected client contacts with a payment receipt.
A user success email to all company users on your account, confirming the payment has settled.
Related articles:
Store payment methods on file — request, review, delete, remind, or cancel a stored payment method.
Clients dashboard — open a client profile from the Clients list.
Recurring invoices — using stored payment methods for automatic subscription billing.
Payment rails available in Mallow — card types, ACH/EFT, and fee structures.