Switch between Mallow accounts
If your Mallow user account has access to more than one company account, you will sign in to a multi-account selection page when logging into Mallow. From this page, you can pick which company account to enter, and switch between companies at any time without having to sign out between sessions.
Choose an account after signing in
Signing in with a login that has access to more than one company takes you to the Multi-account Login page, which lists every company you can access.
Sign in to Mallow with your email and password.
Find the company you want to work in. Each company appears in its own row with a role badge (Admin, Manager, or Viewer).
Click Enter on that company's row.
The company becomes your active account and you land in the Mallow portal.
Switch accounts from the portal
With access to more than one company, you can switch the active account without signing out, from either of two places.
Logged into: bar — shows the company you're signed into, with a Switch accounts button in the top-right corner.
Account menu — open the Account button in the bottom-left of the portal and choose Switch accounts.
Either control opens the account list. Select the company you want; it becomes the active account and returns you to the portal.
Check the green "Logged into:" bar at the top of the screen before creating or managing clients, contracts, or invoices. Company-specific work stays separated as you move between accounts, so working in the wrong account affects the wrong business.
A company you expect is not listed
A company appears in the account list only when your Mallow login has a membership in that company. If a company you expect is missing, one of the following reasons would be the likely culprit.
The invitation is still pending or was never accepted. An invitation alone doesn't create access. You must first accept the invitation by clicking on the link in the invite email before the company will appear in your login page.
The invitation was accepted with a different email. If you were invited to join a new company account, but the admin invited an email address that does not match your existing Mallow user account, then the accounts will not be linked.
An admin removed you from the company. Removing a team member deletes their membership, so the company disappears from the list. Ask an admin to add you again by sending a new invitation from their Team Members tab in Settings.