Cancel a subscription
Cancel a client subscription (merchant)
Use this path to cancel a subscription you created for a client. This is for client subscriptions, not your Mallow plan.
In the Money page, open the Subscriptions tab.
Find the subscription and open the three-dot (more options) menu.
Select Cancel.
Confirm in the dialog with Yes, Cancel.
Cancellation is permanent and stops future payments. Full steps, including pause and resume, are in Update a subscription.
Client cancels through the Client Portal
Your client can cancel a subscription themselves from the Client Portal. Cancellation is immediate and stops future payments.
Open the Edit control on the subscription row.
Select Cancel Subscription.
Confirm with Yes, cancel subscription.
The portal confirms with a Subscription Canceled message and you are notified of the change. See Client Portal for full details.
Cancel your Mallow plan
There is no in-app control to cancel your Mallow plan or close your account. Account Settings has no cancellation option, and no self-serve account-closure flow exists.
To cancel the Mallow plan, you can contact [email protected] for assistance. Per the refund policy, assistance requests must be made at least 48 hours before the scheduled renewal date to avoid the next charge.
Additionally, the links in your receipt and subscription reminder emails open the Client Portal where you could cancel your Mallow plan subscription. This would cancel your subscription, but will not close your Mallow account, which would have to be done manually.
Refunds
Mallow has a strict no-refund policy and all sales are final. Once a payment is processed it will not be reversed, refunded, or prorated, except as required by law or for service outages.
After cancellation, your account stays active and accessible until the end of the current paid service period, but unused days within a billing cycle are not refunded or credited. See the full refund policy.