Change your bank account in Mallow

To change the bank account connected to your Mallow account for payouts, you need a voided check or an official bank letter from your new bank, plus a completed bank change request form. Mallow support can provide the exact form you need.

What you'll need

• A voided check or an official bank letter from your new bank account. This proves the account belongs to your business.

• A completed bank change request form. Mallow support can acquire this form from the payment processor and send it to you.

Steps to change your bank account

1. Obtain a voided check or an official bank letter from your new bank account. Many traditional banks and all neo-banks provide a downloadable bank letter which you can access from your online banking portal. However, if your bank does not provide this, you will need to obtain a voided check.

2. Contact [email protected] and request a bank change request form. Support will get a prepared form from the payment processor and send it to you for completion.

3. Fill out the bank change request form completely, included adding your eSignature where applicable.

4. Send both the voided check / bank letter and the signed change request form to Mallow support.

5. Mallow support submits the documents to the payment processor for review.

How long it takes

The timeline for a bank change can vary depending on your situation. When all documents are properly submitted, the update should be completed within a week or two. Mallow support can check on the status if you reach out.